Plain language on cancellations and refunds for ExactUpscale Pro.
If you are a consumer in the European Union, you normally have the right to withdraw from a distance contract within 14 days without giving a reason. For digital content that is not supplied on a physical medium (such as a downloaded license key), this right is lost once we begin performance, provided that at the time of purchase you expressly agreed to immediate delivery and acknowledged that you thereby lose your right of withdrawal (Article 16(m) of the EU Consumer Rights Directive 2011/83/EU).
When you buy ExactUpscale Pro, the license key is delivered immediately. At checkout you are asked to confirm that you want immediate delivery and understand that your 14-day right of withdrawal ends once the key is delivered. Once a license key has been issued, we do not offer a withdrawal refund. This keeps the door closed on buying, downloading, and then refunding while keeping the key.
If the product is defective or does not work as described, we will fix it or refund you. To process a defect refund we ask for a short description of the problem, the error log (use "Report a problem" in the app to export it), and, if possible, a sample image. This lets us confirm the issue and improve the product. It is also your proof that the software is not working as it should.
If a refund is approved, the license is revoked: you agree to stop using the software and delete all copies and license keys. Refunds are returned to the original payment method.
Email contact@aurora-ivy.tech with your order details, the problem, and the error log. We answer within a few business days. Payments, invoices, and card disputes are handled by our merchant of record (Lemon Squeezy), who may also contact you.
Nothing in this policy limits statutory rights that cannot be waived, including your rights if the software is faulty or not as described. Where you are entitled to a remedy under mandatory law, that remedy applies.
Last updated: October 2026.